DEBIT CARD PINNING SOLUTIONS
For your convenience, you can change your PIN number at any of CNB’s 19 branch ATM’s or by simply calling 1-844-221-1004.
In order to change your PIN, you must know your current PIN number.
Changing Your PIN at the ATM
- Choose the PIN change option
- Enter your new PIN number twice
Allow a few minutes for the change to take effect before performing a pin based transaction.
Changing Your PIN by Phone
Simply call 1-844-211-1004 and follow the prompts:
- Enter the card number
- Enter the current PIN
- Enter the new PIN
- Enter the new PIN a second time
- Confirm the change
- Wait for the confirmation number
After following these steps, the PIN change is immediate.
Please Note the following Security Measures:
- In order to prevent debit card fraud, it is periodically necessary for blocks to be placed on certain merchants and transaction types. Some blocks require the use of your PIN to complete a transaction. If you do not know your PIN you may choose one at any of our 19 locations. If you are not in the area you may call us at 865-453-9031 to request a PIN.
- If you are declined during a transaction ask the merchant to run the transaction again using your PIN instead of your signature.
- In all drug stores, discount stores (Walmart, Dollar General etc), and grocery stores outside the state of Tennessee your PIN must be used to complete the transaction.
Use the form below to sign up for Security Alerts. These alerts would include debit card blocks, notices of merchant security breaches, and general security news.
To Report a Lost or Stolen Card
- To report a lost or stolen debit card, call 1-866-546-8273.
- To report debit card fraud, call 865-453-9031.
- To report a lost or stolen credit card, call 1-800-423-7497, option 4.
- To report a lost or stolen gift card, call 1-800-827-6227.
To Access Your Credit Card Management Portal please click the link below.
Please note the following daily debit card limits:
- Fresh Start Checking: $1000
- All Other Personal Checking Accounts: $3000
- Business Checking Accounts: up to $5000
- If you have questions about your debit card limit, please call the CNB Call Center at (865) 429-7521