man sitting in office chair talking on the phone

Contact Us

Your life, your family, your business comes first. When you need our help, we are here for you, just as we have been since 1973. Our local representatives are ready to answer any questions and solve any issues, and we are just a click or call away.

Live Chat with Us

Local representatives are available to Live Chat with you about all your banking needs from 8 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturday.

Please click on the green Live Chat tag on the lower left side of your screen.

Start a Conversation

Send a secure message directly to us using the “conversations” function within your Mobile and Online Banking. You can also attach files by selecting the attachment option. To start a conversation, find “Start a conversation” under “Support” or “Messages”, or simply click on the “Message” icon on your dashboard.

Call or Text Us

CNB Call Center: 1 (865) 429-7521
CNB SMS Text Line: 1 (865) 424-CHAT (2428)
24 Hour Expressline Banking: 1 (865) 429-7900
CNB Comment Line: 1 (877) 262-4255

At CNB, we always work to protect your privacy and preserve your identity, and you should, too. Please protect yourself by not including any confidential information (i.e. social security or bank account number) when submitting a message via Live Chat or on the form on this page.

For the latest news and information about CNB, follow us on

facebook icon       instagram icon       twitter icon
Citizens National Bank

Routing Number: 064202255
Mailing Address: 200 Forks of the River Parkway, Sevierville, TN 37862
Corporate Address: 200 Forks of the River Parkway, Sevierville, TN 37862
Corporate Phone: 1 (865) 453-9031 or toll free 1 (800) 603-2208

Check Systems Status:   


Tell Us How We’re Doing

Your feedback is very important to us. If you have any compliments, complaints, or suggestions about our services, staff or facilities, or anything to share with us about your experience at CNB, please use the online form below.